Overview
Product Information on BigCommerce
Updated 13th October 2025
What is BigCommerce?
BigCommerce Pricing
Overall experience with BigCommerce
Group Product Manager
<50M USD, TelecommunicationFAVORABLE
“Direct ERP Integration Reduces Manual Handling and Streamlines Complex Pricing Logic”
Since being appointed a Customer Success Manager this year, our overall experience has significantly improved. Our CSM has been especially helpful with billing questions and helping us understand our contract. They've also helped us understand the details of our agreement, what's included, and what to expect at renewal time. Overall, the support feels responsive, transparent and easy to work with.
From a platform perspective, BigCommerce has been a strong fit for our B2B use case. We integrate the platform directly into MYOB Acumatica (ERP), which allows us to synchronise customers, pricing, inventory, and orders between systems. This has significantly reduced manual handling and enabled our team to manage complex pricing and freight logic more efficiently.
Director of Marketing
50M - 250M USD, Consumer GoodsCRITICAL
“Reliable Scalability With Big Commerce, Yet Limited Editorial and Theming Controls”
Big Commerce has been a good platform that reliably handles all the transactions for our brands. It makes catalog management straightforward. The admin interface is easy to use and the product import/exports and nice and efficient. the app ecosystem adds flexibility without heavy dev overhead. For our everyday ecommerce operations, it's dependable and scaleable. That said, we have to operate with two connected front ends because the native BigCommerce theming and customization options are limited compared to others.
About Company
Company Description
BigCommerce is a widely-used Open SaaS ecommerce platform that enables businesses of various scales to develop and expand their online presence. The key problem it addresses is the integration of advanced enterprise-level features, flexibility, and performance in an easy-to-use platform. The platform is utilized by a myriad of B2C and B2B organizations across multiple countries and industries to create aesthetically appealing and interactive online stores. BigCommerce's primary operations are based in Austin with additional workplaces in London, Kyiv, San Francisco, and Sydney.
Company Details
Company type
Public
Year Founded
2009
Head office location
Austin, United States
Number of employees
1001 - 5000
Website
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- Group Product Manager<50M USDTelecommunicationReview Source
Direct ERP Integration Reduces Manual Handling and Streamlines Complex Pricing Logic
Since being appointed a Customer Success Manager this year, our overall experience has significantly improved. Our CSM has been especially helpful with billing questions and helping us understand our contract. They've also helped us understand the details of our agreement, what's included, and what to expect at renewal time. Overall, the support feels responsive, transparent and easy to work with. From a platform perspective, BigCommerce has been a strong fit for our B2B use case. We integrate the platform directly into MYOB Acumatica (ERP), which allows us to synchronise customers, pricing, inventory, and orders between systems. This has significantly reduced manual handling and enabled our team to manage complex pricing and freight logic more efficiently. - Marketing Manager50M-1B USDRetailReview Source
Support and Organization Highlighted But Page Builder Required Alternate Vendor Solutions
The team I have had the opportunity to work with all deserve 5 stars. Turn-around time, support, organization, and over all experience has been nothing short of excellent. - Software Developer<50M USDRetailReview Source
Helpful service and APIs, some features could use improvement
BigCommerce has the options and APIs we need to create a custom experience for our customers. Support has generally been helpful and fairly quick to reply. Our CSM is on top of getting us relevant info regarding new features and updates. There are few ease of use updates that would make our lives easier, but generally very happy with BigCommerce, and looking forward to some new features that have the potential to make things even better. - E-Commerce Strategist50M-1B USDManufacturingReview Source
Strong platform with a good roadmap
Everyone at the BigCommerce team is eager to help and very friendly. Price is competitve with other SAAS platforms but the base feature set seems to be more well rounded with less need for multiple add on apps to complete a single objective. - Marketing Manager<50M USDConsumer GoodsReview Source
Bigcommerce API Experience Enhances Headless Sites and Streamlines Dev Time.
The API experience for headless websites has been outstanding in comparison to other services. Out of the box you can begin setting up a high quality headless site.
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