Overview
Service Information on Cognizant WorkNEXT
What is Cognizant WorkNEXT?
Cognizant WorkNEXT Pricing
Overall experience with Cognizant WorkNEXT
“Cognizant: A Committed Partner in Global Service Providing”
“Real partnership with a collaborative approach”
About Company
Company Description
Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Company Details
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Reviewer Insights for: Cognizant WorkNEXT
Performance of Cognizant WorkNEXT Across Market Features
Cognizant WorkNEXT Likes & Dislikes
Partnership - They are happy to support any situation. Reliability - The provide a good solid service. Very professional team - Agents are very polite and helpful. They strive to make improvements to the service. Look to automate to reduce manual workload. Example of themes implemented: chatbot migration, digi-hub enhancements (1.4k per month tickets deflected to self-help), Enterprise Operation Centre maturity increased from Level1 to Level3 in last 12 months due to multiple projects, Adobe license optimisation (cost reduction), migration of patching from SCCM to Intune - cloud based (improving compliance fom 98.5 to 99.7%), improved asset management accuracy (71% to 95%) and Total Case Ownership - 45% reduction in aged incidents and 70% reduction in aged Service Requests. Currently working on Servicenow platform translation and improving employee experience.
Ability to execute Leadership team collaboration Top tier technical capability and experience
The dedicated support structure and flexibility of the Cognizant team stands out. Whether it's scaling up for new geographies, integrating AI into EUC workflows or managing niche roles like the O365 architects, the team has shown agility and professionalism. I also appreciate the strong leadership engagement, especially from the rep and her leaders, who are always accessible and solution oriented.
Internal organisational structure can sometimes cause lack of alignment, but this has recently been addressed and new governance model implemented. Could be stronger on identifying areas of improvement specific to our organisation. Cognizant can be reluctant to call out issues/concerns caused by our organisation.
Tendency to revert to adding resource to fix problems Poor capability in European language support thus far Their best talent is often moved to new accounts to support onboarding
At times, communication across time zones and handoffs between teams can be inconsistent, leading to delays or duplicated efforts. Additionally, cost transparency, particularly around nice rate approvals and contractor transistions has occasionally required escalation to resolve. These are not deal-breakers, but areas for continued improvement.
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Peer Discussions
Cognizant WorkNEXT Reviews and Ratings
- SENIOR MANAGER1B-10B USDServices (non-Government)Review Source
Cognizant: A Committed Partner in Global Service Providing
Cognizant are an excellent service provider. They provide services globally for our organisation. They are flexible and eager to help us meet our business objectives. They focus on delivering to a high standard. Our happiness with the services has resulted in the scope increasing year on year, and recently an early renewal of the contract. - Director of IT1B-10B USDReal EstateReview Source
Cognizant is a dependable partner in End User Service Transformation
Over the past two years, Cognizant has become a deeply embedded partner in our End User Services delivery model. The team has consistently demonstrated a strong commitment to operational excellence, particularly in areas like O365 Support, Intune/MDM coverage, and SLA adherence. Their responsiveness and willingness to adapt to our evolving needs, especially during the Australia expansion and GenAI integration planning, has been commendable. What's worked well is the collaborative governance model we've built together. Regular cadence calls, transparent reporting (SLA KPI Reports), and proactive onboarding support (as seen with the AU team has helped maintain aligment and accountablity. - DIRECTOR OF CUSTOMER SERVICE AND SUPPORT10B+ USDHealthcare and BiotechReview Source
Advancing Digital Workplace Services and User Experience with a vow for excellence.
Cost and tools capabilities offered were key factors in our decision. Aside from bringing the language and global capabilities and experiences we needed, Cognizant also delivers expertise in financial, clinical operations, sales, and IT. - IT MANAGER10B+ USDInsurance (except health)Review Source
A talented workforce who have strengthened over time
The people at Cognizant work hard to deliver a stable service that allows my organisation to operate effectively. - DIRECTOR, IT INF AND OPERATIONS50M-1B USDHealthcare and BiotechReview Source
Automation and Scalability Enhanced
Cognizant is a great partner overall. They consistently approach us with new way to more efficiently manage the IT organization including through automation.