Cognizant WorkNEXT Alternatives

4.4(81 Ratings)

Outsourced Digital Workplace Services

Considering alternatives to Cognizant WorkNEXT? See what this market Cognizant WorkNEXT users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Cognizant WorkNEXT compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. HCLTech Outsourced Digital Workplace Services

4.7

HCL has been a solid partner, managing the transition of service providers during the pandemic and they continue to deliver today, and through our multiple acquisitions. They value the relationship, listen to feedback and try to deliver what we request. While some situations have been quite challenging, including quality work from their third party vendors, they have delivered the savings required and the level of service desired.Read all insights and reviews for HCLTech Outsourced Digital Workplace Services

Where Cognizant WorkNEXT Scored Higher

Easier to integrate and deploy

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2. TCS Outsourced Digital Workplace Services

By Tata Consultancy Services (TCS)

4.4

The TCS service desks is not a bad product, however, I think the UI can be improved on both functionally and aesthetically. TCS is committed to supporting our staff and that is to be commended and has been a great partnership in ensuring we succeed. However, the quality isn't always adequate and we're better having our own internal team carrying out the resolutions. Read all insights and reviews for TCS Outsourced Digital Workplace Services

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3. Atos Outsourced Digital Workplace Services

4.6

Collaboration is not a client/ supplier relationship. It's more a partnership which supports both sides to achieve a growth in its core business areas. Management and respective service people are 100% committed.Read all insights and reviews for Atos Outsourced Digital Workplace Services

Where Cognizant WorkNEXT Scored Higher

Easier to integrate and deploy

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4. Kyndryl Outsourced Digital Workplace Services

4.8

I have a wonderful relationship. The support that we receive is truly exceptional. I can reach out for support and the Kyndryl team will help me any way they can. They will ask probing questions on how they can help. They will check the logs to look for error codes and check with HCL to see if anyone else has had an issue. They are great teammates. They are very responsive to any questions or issues.Read all insights and reviews for Kyndryl Outsourced Digital Workplace Services

Where Cognizant WorkNEXT Scored Higher

Better at service and support
Easier to integrate and deploy

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5. Unisys Outsourced Digital Workplace Services

4.5

In the Digital Workspace area, Unisys has been an excellent partner. We have a very collaborative relationship with great sharing of ideas. Unisys consistently demonstrates a focus on keeping our environment running smoothly with minimal disruption. They have been quick to call out risks and alternatives as we adapt to changes in our business environment. The Service Desk is overall very good but has made mistakes by "following the model" vs. common sense sometimes. An example is significant understaffing for the first day back after the end-of-year holidays because the prior few weeks leading up to the first business day in January (when everyone calls the Service Desk because they forgot their password) were quiet. The last two weeks of the year are ALWAYS quiet, many people globally are out for the Holidays... Read all insights and reviews for Unisys Outsourced Digital Workplace Services

Where Cognizant WorkNEXT Scored Higher

Easier to integrate and deploy

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6. Wipro Outsourced Digital Workplace Services

4.5

Wipro provided an overall positive experience, marked by professionalism and high-quality services. The team was consistently attentive, responsive to needs and dedicated to client satisfaction.Read all insights and reviews for Wipro Outsourced Digital Workplace Services

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7. DXC Technology Outsourced Digital Workplace Services

By DXC Technology

4.8

DXC consistently delivers exceptional support and innovative solutions tailored to our needs, this includes additional consulting on many enterprise wide application rollouts. Read all insights and reviews for DXC Technology Outsourced Digital Workplace Services

Where Cognizant WorkNEXT Scored Higher

Better at service and support
Easier to integrate and deploy

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8. Stefanini Outsourced Digital Workplace Services

By Stefanini Group

4.3

Provider did a customer oriented and successful Transition in 12 weeks including Chat with the Service Desk introduction. Since take over of the Service Desk Service the 1st contact resolution went up above 80% (before it was 70%). Our business relation is based on trust and honesty. Stefanini is really supporting us on our way to the Next Generation Service Desk by improving continuously their service (Chatbot, Human agents, reporting,...) Read all insights and reviews for Stefanini Outsourced Digital Workplace Services

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