HubSpot’s customer platform offers enterprise software for marketing, sales, customer service, content management, operations, and commerce.
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We have the ability to create landing pages within the CMS - this is great for creating bespoke pages for any paid initiatives like PPC and Paid Social where the landing page needs to differ from the organic one. Hubspot Tracking - all different variations of attribution models can be switched between, allowing you to look at performance across the board. You also have the ability to create custom dashboards as well as use many of their pre templates. Hubspot Forms - super easy to add to your website to send contact details straight into the CMS which can then go straight into your funnel and automations.
It's all-in-one, easy to use platform that brings email marketing, automation, CRM, analytics and campaign management together in one place. The clean interface, powerful automation workflows and detailed reporting make it easy to track performance, nurture leads and make data-driven decisions.
What i love most is that it's a total all-rounder that makes sense. You don't need a technical degree to use it: I can set up a campaign or automation in minutes without ever asking IT or help. Having the CRM and marketing tools in one place feels like home.
I wish there was the ability to remove areas of the left navigation that arent relevant to teh business - it comes with so many prebuilt areas but if you are using custom elements not all of these are required so navv'ing around for other users who dont use the interface very often can be complex. Its pricey - there is arguably lots of services and things you can use in the system but you need someone to drive it internally to really maximise whats there - otherwise it can be a lot of money down the drain each month.
Some of the more advanced features and customization options are locked behind higher pricing tiers, which can make it expensive as needs grow. Also certain workflows and reports have a learning curve and complex setups that may require extra time and support to configure properly.
The biggest headache is definitely the success tax. As soon as your business starts growing and your contact list increases, the bill jumps up like crazy- it feels like you are being penalized for doing well. Also, moving from the basic to the professional version is a massive price hike, and you often find yourself forced to pay for a huge bundle just to get one single feature you actually need.