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Logo of Skype for Business

Skype for Business

byMicrosoft
in
4.3
Market Presence: Social Software in the Workplace, Unified Communications (Transitioning to Unified Communications as a Service)

Overview

Product Information on Skype for Business

Updated 13th October 2025

What is Skype for Business?

Skype for Business is a communication software that integrates instant messaging, voice calls, video conferencing, and online meetings for organizations. The software offers tools for scheduling and conducting virtual meetings, sharing presentations, and collaborating in real time through a unified interface. It supports integration with other productivity software, enabling users to connect from various devices and locations. Skype for Business is designed to facilitate internal and external business communication, streamline meeting management, and improve team collaboration while supporting security and compliance requirements in enterprise environments.

Skype for Business Pricing

Skype for Business software uses a subscription-based pricing model, where access is provided through different Office 365 or Microsoft 365 plans. The software is available as part of these suites, with pricing varying depending on the plan selected, features included, and whether additional communication and collaboration services are bundled.

Overall experience with Skype for Business

AUTOMATION ENGINEER
3B - 10B USD, Manufacturing
FAVORABLE

“Reliable Communication but Outdated Interface and Connectivity Issues”

4.0
Jun 3, 2025
It offers reliable communication and collaboration features, its user interface can feel outdated and occasionally less intuitive compared to newer platforms. I was a user of both the private and the business version before it was phased out.
EPOS ANALYST
250M - 500M USD, Retail
CRITICAL

“Skype for Business: A Tool for Enhanced International Communication”

3.0
Dec 19, 2024
We tried Skype for Business and it fared well, it was easy to use and gave us simple and strong access to communicate with a number of our international partners who also use Skype.

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Skype for Business
Reviewer Insights for: Skype for Business
Deciding Factors: Skype for Business Vs. Market Average
Performance of Skype for Business Across Market Features

Skype for Business Likes & Dislikes

Like

it integrates seamlessly with Microsoft Office applications, making it easy to schedule and join meetings directly from outlook.

Read Full Review
Like

Easy Access, decent to learn and use

Read Full Review
Like

A reliable platform for seamless communication. Easy integration. Simple and clean UI. Features such as call recordings are great. The ability to make normal phone calls is another great feature.

Read Full Review
Dislike

its prone to connectivity issues and sometimes lags during calls which disrupts smooth communication.

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Dislike

Can suffer from a poor connection and call quality more often than I would like, can have freezing issues and slowing down of the person you are speaking to.

Read Full Review
Dislike

There is nothing much to complain about. It serves its purpose well.

Read Full Review

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Peer Discussions

Skype for Business Reviews and Ratings

Showing data for 4605 ratings and reviews for Social Software in the Workplace market. View all 7384 ratings and reviews across markets for a complete picture.

4.3

(4605 Ratings)

Rating Distribution

5 Star
42%
4 Star
47%
3 Star
10%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.4

Last 12 Months
Filter Reviews
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Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • AUTOMATION ENGINEER
    1B-10B USD
    Manufacturing
    Review Source

    Reliable Communication but Outdated Interface and Connectivity Issues

    4.0
    Jun 3, 2025
    It offers reliable communication and collaboration features, its user interface can feel outdated and occasionally less intuitive compared to newer platforms. I was a user of both the private and the business version before it was phased out.
  • PROJECT MANAGER/TECHNICAL SUPPORT MANAGE
    50M-1B USD
    Software
    Review Source

    Seamless Communication through Skype: A User's Perspective

    5.0
    Feb 13, 2025
    I used Skype for about 3 years and it is a useful business communication platform. It serves its purpose well with features such as messaging, voice calls and file sharing which I felt as extremely useful for communication and team collaboration.
  • Finance Associate
    1B-10B USD
    Consumer Goods
    Review Source

    Easy UI that allows easy and clear communication

    5.0
    Feb 17, 2025
    Easy UI that allows simple and effective communication across the business and also externally
  • MANAGER, HUMAN RESOURCES
    <50M USD
    Manufacturing
    Review Source

    Skype: Enhancing HR Capabilities for Remote Employee Engagement

    5.0
    Jan 24, 2025
    Skype enables HR to host town hall meetings, allowing employees to connect with leadership and ask questions in real-time. Skype allows HR to conduct regular check-ins with remote employees, helping to build relationships and improve employee engagement.
  • Senior Software Engineer
    50M-1B USD
    IT Services
    Review Source

    Enhancing Team Productivity with Skype for Business

    4.0
    Jan 22, 2025
    Skype for Business is a very good communication tool for our company! It helps us connect with team members very easily and quickly. Some features I like are that video and audio calls are super reliable, can share presentations smoothly, easy to use interface for all team members and it also works great for remote work communications.
...
Showing Result 1-5 of 4485

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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