Overall experience with UKG. The platform has remained strong and service has largely rebounded post merger to restore service levels. That said, UKG does work diligently to improve modules, and the UKG Krew Managers find reps to help out on the projects that are in our queue and UKG does have some amazing gems of rep's that are caring and are tenured with UKG.

Generally the product has provided what we need to be successful in managing our employees, benefits and payroll processes. There are areas of the system that lack customizability that has limited us in setting up the system to fit existing processes within our organizations. I have been pleased to see the efforts made over the last few years to improve the customer experience, provide resources to assist with issues, and innovate to improve the product. It is a good product, but like every piece of software, it is limited by its underlying architecture.