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Product Information on UKG Pro
Updated 17th November 2025
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Overall experience with UKG Pro
Director of Human Resources
10B - 30B USD, TransportationFAVORABLE
“Automation of HR Processes Reduces Headcount Needs and Improves Efficiency”
Implementation of ECM, EFM and HRSD was not only a quick process, but in the end, has saved us a considerable amount of money while improving and automating processes. Processes like employee filing, routing of HR Change tickets and ultimately reducing our headcount needs in that functional area. We also just implemented WFM with success. Although this was not part of my team, (provided only as reference), it has been a huge success and has resulted in cost savings and efficiencies as well.
Manager, Human Resources
250M - 500M USD, Finance (non-banking)CRITICAL
“Limited Functionality and US Customization Restrict Product's Use Outside United States”
Subpar product features and support when compared to other vendors
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
Company Details
Company type
Private
Year Founded
2020
Head office location
United States
Number of employees
10001+
Website
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- Director of Human Resources10B+ USDTransportationReview Source
Automation of HR Processes Reduces Headcount Needs and Improves Efficiency
Implementation of ECM, EFM and HRSD was not only a quick process, but in the end, has saved us a considerable amount of money while improving and automating processes. Processes like employee filing, routing of HR Change tickets and ultimately reducing our headcount needs in that functional area. We also just implemented WFM with success. Although this was not part of my team, (provided only as reference), it has been a huge success and has resulted in cost savings and efficiencies as well. - Director of Human Resources50M-1B USDSoftwareReview Source
Performance management updates lag despite strong reporting customization
I have worked with UKG at several companies as the system administrator. The customer service is great and they are very responsive in support ticket resolution. I attended their ASPIRE conference for the first time last year and it was an exceptional way to learn more. I would like to see some of their enhancements roll out faster to truly deliver the best end user/developer experience and better meet the needs of HR mangement. - Human Resources Associate50M-1B USDMiscellaneousReview Source
Streamlined HR tasks with standout self-service, but reporting remains tricky
Overall, my experience with UKG has been positive. The platform has helped streamline many of our HR and payroll processes, and employees like the self-service feature for things like time off requests and personal information. Like any system, there is a learning curve, and some areas could be more user-friendly, especially when it comes to reporting or troubleshooting more complex issues. Overall, however, it has been a helpful tool for managing day-to-day HR operations and improving efficiency across the organization. - Human Resources AssociateGov't/PS/EdEducationReview Source
Significant efficiency gains through automation and streamlined scheduling processes
The updated product has been a game-changer for our team. The platform is built for the complexities of today's workforce and makes it easy to make system changes using the CRT tables. We are a university and the managing multiple assignments and multiple managers feature has done wonders for us. - Human Resources Associate10B+ USDEnergy and UtilitiesReview Source
Strong history with UKG: Greater Proactivity in support would elevate experience
Overall experience with UKG. The platform has remained strong and service has largely rebounded post merger to restore service levels. That said, UKG does work diligently to improve modules, and the UKG Krew Managers find reps to help out on the projects that are in our queue and UKG does have some amazing gems of rep's that are caring and are tenured with UKG.
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