Overview
Product Information on UKG Pro
What is UKG Pro?
UKG Pro Pricing
UKG Pro Product Images
Overall experience with UKG Pro
“Strong history with UKG: Greater Proactivity in support would elevate experience”
“Intuitive Security Setup Enhances Use, but Broader Customization Remains Restricted”
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About UKG Pro
Reviewer Insights for: UKG Pro
Deciding Factors: UKG Pro Vs. Market Average
Performance of UKG Pro Across Market Features
UKG Pro Likes & Dislikes
I do like that the product is evolving each year and being a leader in the AI and automation world with leading technology. The way that they have launched Bryte AI and even the way it's easier to connect via APIs with vendors to make the lift on the implementation side easier on the client side. The support from our UKG Krew Manager has been great, they're a great partner to have.
Read Full ReviewI enjoy the straightforward and intuitive architecture for the security setup and management. The security configuration page closely mirrors how the actual system is setup. This facilitates quickly diagnosing security issues and accurately configuring security preferences.
Read Full Review1. One of the main features is that it's a one-stop shop system, payroll, employee database, document management, performance reviews, recruitment, compensation, etc. 2. Another feature is the ability to implement numerous workflows so approvals automatically get sent to the appropriate people. 3. Not only is it a one-stop shop, but all the modules integrate together. When an employee change is made, it's tied to an effective date and the data is automatically brought over into payroll.
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Service: For more technical questions, the assistance I receive is often less helpful, and interactions can feel limited to email without proactive outreach or live discussion to move a case forward. I'd value reps who take ownership, connect directly to clarify requirements, and offer next-step guidance even when they don't have an immediate answer. With continued focus on proactive, solution-oriented support - especially on technical issues - UKG can further elevate an already solid customer experience. Product: A huge wish company's I've worked for have consistently stated is that we wish UKG Recruiting and Onboarding were more configurable for what and how that said company uses it. If UKG can grab a handful of clients and test updates out with us to make it more configurable - that would be outstanding.
Read Full ReviewCustomization of the system is limited. I don't have the ability to customize a whole bunch of pages that we would like to customize.
Read Full Review1. Unable to set-up some of the more complicated time off plans 2. When building your offer letter templates, you have limited options 3. Sometimes you have to play around with the effective dates for them to accurately flow through the workflow and get tied to the correct pay period. But it's important to keep in mind that all systems will have their challenges, there is not one system that is flawless.
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Peer Discussions
UKG Pro Reviews and Ratings
- Human Resources Associate10B+ USDEnergy and UtilitiesReview Source
Strong history with UKG: Greater Proactivity in support would elevate experience
Overall experience with UKG. The platform has remained strong and service has largely rebounded post merger to restore service levels. That said, UKG does work diligently to improve modules, and the UKG Krew Managers find reps to help out on the projects that are in our queue and UKG does have some amazing gems of rep's that are caring and are tenured with UKG. - SENIOR MANAGER, HUMAN RESOURCES50M-1B USDMiscellaneousReview Source
System Offer Diverse Modules to Fit Your Business Needs
This is your one stop shop for everything employee related. We use this system as an ATS to post jobs and review candidates but it offers a seamless process when hiring one of these applicants including sending out offer letters. As all the modules are integrated. If you ever run into any issues, there is always someone on their team who will jump in to help. They offer a number of different modules that you can add on at any time and really tailor to your own unique business needs. It is also a great system for large companies that have multiple entities they are running payroll for. It does come with a few challenges which relate to the intricacies that some company plans may have with their payroll and we have run into some limitations on what we can and cannot do. - Human Resources Associate1B-10B USDReal EstateReview Source
Powerful Reporting and Customization, But Integration and Support Present Challenges
The overall product allows for amazing reporting and the necessary customization to handle complex organizations. UKG's integrated systems allow for a centralized data hub throughout the employee lifecycle. Support, specifically related to tax and payroll issues, can be a challenge, but overall documentation and discussion is extremely helpful on a day-to-day basis. - Senior Director Of Workforce DevelopmentGov't/PS/EdEducationReview Source
UKG Pro Centralizes HR Functions but Poses Learning Curve for Large Companies
UKG Pro is a very strong, high level HR platform that provides many features in one place without needing to use many different software's and platforms. It provides employees information including time tracking, performance metrics, payroll records and talent analytics to the HR teams in a single platform. UKG Pro is very suitable for large companies as it provides many features for a large number of employees. - Operations Manager50M-1B USDHealthcare and BiotechReview Source
Centralized Platform Balances Robust Security Measures With Ease of Use for Teams
The overall functionality of the system is both robust and user friendly. It allows for easy navigation and the necessary security to protect our team's information, ranging from performance data to salary information and emergency contact information.