UKG Pro

I do like that the product is evolving each year and being a leader in the AI and automation world with leading technology. The way that they have launched Bryte AI and even the way it's easier to connect via APIs with vendors to make the lift on the implementation side easier on the client side. The support from our UKG Krew Manager has been great, they're a great partner to have.

I enjoy the straightforward and intuitive architecture for the security setup and management. The security configuration page closely mirrors how the actual system is setup. This facilitates quickly diagnosing security issues and accurately configuring security preferences.

The reporting capabilities are outstanding. Customization and expression build out allow for very specific requests and data. Real-time customization via the Platform Configuration tool aligns well with our need for flexibility. This can be used for permissions or truly custom field buildout. Auditing capabilities allow direct tracking of changes to identify root causes.

Service: For more technical questions, the assistance I receive is often less helpful, and interactions can feel limited to email without proactive outreach or live discussion to move a case forward. I'd value reps who take ownership, connect directly to clarify requirements, and offer next-step guidance even when they don't have an immediate answer. With continued focus on proactive, solution-oriented support - especially on technical issues - UKG can further elevate an already solid customer experience. Product: A huge wish company's I've worked for have consistently stated is that we wish UKG Recruiting and Onboarding were more configurable for what and how that said company uses it. If UKG can grab a handful of clients and test updates out with us to make it more configurable - that would be outstanding.

Customization of the system is limited. I don't have the ability to customize a whole bunch of pages that we would like to customize.

The systems are not as integrated as one might expect. We have had to track down inconsistencies across the product when APIs and integrations fail, or when there is a delay in a feed. Tax and payroll support is lacking. The backend system setup is complex, and it is difficult to understand the intricacies for each state and locality. Workforce Management is an extremely complex system with an unintuitive setup. Researching an issue or creating new accruals, pay codes, or workflows can take hours and at times days if you are not regularly interacting with those specific processes.