Name: UKG Pro
Rating: 4.1 (645 reviews)

Overview

Product Information on UKG Pro

Updated 17th November 2025

What is UKG Pro?

UKG Pro is a human capital management software designed to help organizations manage various aspects of the employee lifecycle, including payroll, talent acquisition, workforce management, and benefits administration. The software offers tools for employee data management, performance reviews, and compliance, supporting businesses in streamlining HR processes and improving workforce productivity. UKG Pro provides reporting and analytics features to assist in decision-making related to human resources and organizational planning, aiming to address challenges associated with human resource administration and operational efficiency.

Overall experience with UKG Pro

Human Resources Associate

10B - 30B USD, Energy and Utilities

FAVORABLE

“Strong history with UKG: Greater Proactivity in support would elevate experience”

4.0

Nov 24, 2025

Overall experience with UKG. The platform has remained strong and service has largely rebounded post merger to restore service levels. That said, UKG does work diligently to improve modules, and the UKG Krew Managers find reps to help out on the projects that are in our queue and UKG does have some amazing gems of rep's that are caring and are tenured with UKG.

Human Resources Associate

1B - 3B USD, Retail

CRITICAL

“Intuitive Security Setup Enhances Use, but Broader Customization Remains Restricted”

3.0

Nov 5, 2025

Generally the product has provided what we need to be successful in managing our employees, benefits and payroll processes. There are areas of the system that lack customizability that has limited us in setting up the system to fit existing processes within our organizations. I have been pleased to see the efforts made over the last few years to improve the customer experience, provide resources to assist with issues, and innovate to improve the product. It is a good product, but like every piece of software, it is limited by its underlying architecture.

About Company

Company Description

UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.

Company Details

Company type

Private

Year Founded

2020

Head office location

United States

Number of employees

10001+

Website

https://www.ukg.com/

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User Sentiment About UKG Pro

Reviewer Insights for: UKG Pro

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UKG Pro Likes & Dislikes

I do like that the product is evolving each year and being a leader in the AI and automation world with leading technology. The way that they have launched Bryte AI and even the way it's easier to connect via APIs with vendors to make the lift on the implementation side easier on the client side. The support from our UKG Krew Manager has been great, they're a great partner to have.

I enjoy the straightforward and intuitive architecture for the security setup and management. The security configuration page closely mirrors how the actual system is setup. This facilitates quickly diagnosing security issues and accurately configuring security preferences.

The ease of implementation, ease of use (including training new people) and ultimately the cost savings we have found year over year has been the best part. Putting an electronic version of our old paper forms, removing filing into paper personnel files and accessing stored documents has improved our processes tenfold.

Service: For more technical questions, the assistance I receive is often less helpful, and interactions can feel limited to email without proactive outreach or live discussion to move a case forward. I'd value reps who take ownership, connect directly to clarify requirements, and offer next-step guidance even when they don't have an immediate answer. With continued focus on proactive, solution-oriented support - especially on technical issues - UKG can further elevate an already solid customer experience. Product: A huge wish company's I've worked for have consistently stated is that we wish UKG Recruiting and Onboarding were more configurable for what and how that said company uses it. If UKG can grab a handful of clients and test updates out with us to make it more configurable - that would be outstanding.

Customization of the system is limited. I don't have the ability to customize a whole bunch of pages that we would like to customize.

Occasionally we find something that for us would make sense to have updated or changed, and the process to do so is to post your idea on a community board, then if it gets enough votes, they will consider it. Although we do not have many improvement suggestions, waiting for other people to like your idea sometimes takes a while. Overall, there are not many issues, not much to complain about.

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10B+ USD

Energy and Utilities

Review Source

Strong history with UKG: Greater Proactivity in support would elevate experience

Director of Human Resources

Transportation

Automation of HR Processes Reduces Headcount Needs and Improves Efficiency

5.0

Mar 2, 2026

Implementation of ECM, EFM and HRSD was not only a quick process, but in the end, has saved us a considerable amount of money while improving and automating processes. Processes like employee filing, routing of HR Change tickets and ultimately reducing our headcount needs in that functional area. We also just implemented WFM with success. Although this was not part of my team, (provided only as reference), it has been a huge success and has resulted in cost savings and efficiencies as well.

1B-10B USD

Real Estate

Powerful Reporting and Customization, But Integration and Support Present Challenges

The overall product allows for amazing reporting and the necessary customization to handle complex organizations. UKG's integrated systems allow for a centralized data hub throughout the employee lifecycle. Support, specifically related to tax and payroll issues, can be a challenge, but overall documentation and discussion is extremely helpful on a day-to-day basis.

Manager, Human Resources

50M-1B USD

UKG - A Robust, User-Friendly Solution That Simplifies HR Operations

Nov 9, 2025

My overall experience with UKG Pro's system and support team has been very positive.

Banking

User-Friendly Interface Offset By Frequent Support Changes And Added AI Cost

I'll start by saying no vendor, product, etc. is 100% perfect but UKG comes pretty close. Product is easy to use, as a vendor they have been fair, innovative and eager to make things right if necessary.