Overview
Product Information on UKG Pro
What is UKG Pro?
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Overall experience with UKG Pro
“Strong history with UKG: Greater Proactivity in support would elevate experience”
“Intuitive Security Setup Enhances Use, but Broader Customization Remains Restricted”
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About UKG Pro
Reviewer Insights for: UKG Pro
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Performance of UKG Pro Across Market Features
UKG Pro Likes & Dislikes
I do like that the product is evolving each year and being a leader in the AI and automation world with leading technology. The way that they have launched Bryte AI and even the way it's easier to connect via APIs with vendors to make the lift on the implementation side easier on the client side. The support from our UKG Krew Manager has been great, they're a great partner to have.
I enjoy the straightforward and intuitive architecture for the security setup and management. The security configuration page closely mirrors how the actual system is setup. This facilitates quickly diagnosing security issues and accurately configuring security preferences.
The ease of implementation, ease of use (including training new people) and ultimately the cost savings we have found year over year has been the best part. Putting an electronic version of our old paper forms, removing filing into paper personnel files and accessing stored documents has improved our processes tenfold.
Service: For more technical questions, the assistance I receive is often less helpful, and interactions can feel limited to email without proactive outreach or live discussion to move a case forward. I'd value reps who take ownership, connect directly to clarify requirements, and offer next-step guidance even when they don't have an immediate answer. With continued focus on proactive, solution-oriented support - especially on technical issues - UKG can further elevate an already solid customer experience. Product: A huge wish company's I've worked for have consistently stated is that we wish UKG Recruiting and Onboarding were more configurable for what and how that said company uses it. If UKG can grab a handful of clients and test updates out with us to make it more configurable - that would be outstanding.
Customization of the system is limited. I don't have the ability to customize a whole bunch of pages that we would like to customize.
Occasionally we find something that for us would make sense to have updated or changed, and the process to do so is to post your idea on a community board, then if it gets enough votes, they will consider it. Although we do not have many improvement suggestions, waiting for other people to like your idea sometimes takes a while. Overall, there are not many issues, not much to complain about.
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UKG Pro Reviews and Ratings
- Human Resources Associate10B+ USDEnergy and UtilitiesReview Source
Strong history with UKG: Greater Proactivity in support would elevate experience
Overall experience with UKG. The platform has remained strong and service has largely rebounded post merger to restore service levels. That said, UKG does work diligently to improve modules, and the UKG Krew Managers find reps to help out on the projects that are in our queue and UKG does have some amazing gems of rep's that are caring and are tenured with UKG. - Director of Human Resources10B+ USDTransportationReview Source
Automation of HR Processes Reduces Headcount Needs and Improves Efficiency
Implementation of ECM, EFM and HRSD was not only a quick process, but in the end, has saved us a considerable amount of money while improving and automating processes. Processes like employee filing, routing of HR Change tickets and ultimately reducing our headcount needs in that functional area. We also just implemented WFM with success. Although this was not part of my team, (provided only as reference), it has been a huge success and has resulted in cost savings and efficiencies as well. - Human Resources Associate1B-10B USDReal EstateReview Source
Powerful Reporting and Customization, But Integration and Support Present Challenges
The overall product allows for amazing reporting and the necessary customization to handle complex organizations. UKG's integrated systems allow for a centralized data hub throughout the employee lifecycle. Support, specifically related to tax and payroll issues, can be a challenge, but overall documentation and discussion is extremely helpful on a day-to-day basis. - Director of Human Resources50M-1B USDBankingReview Source
User-Friendly Interface Offset By Frequent Support Changes And Added AI Cost
I'll start by saying no vendor, product, etc. is 100% perfect but UKG comes pretty close. Product is easy to use, as a vendor they have been fair, innovative and eager to make things right if necessary. - Manager, Human Resources50M-1B USDEnergy and UtilitiesReview Source
UKG - A Robust, User-Friendly Solution That Simplifies HR Operations
My overall experience with UKG Pro's system and support team has been very positive.