Overview
Product Information on UKG Pro
What is UKG Pro?
UKG Pro Pricing
UKG Pro Product Images
Overall experience with UKG Pro
“Powerful Reporting and Customization, But Integration and Support Present Challenges”
“Intuitive Security Setup Enhances Use, but Broader Customization Remains Restricted”
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About UKG Pro
Reviewer Insights for: UKG Pro
Deciding Factors: UKG Pro Vs. Market Average
Performance of UKG Pro Across Market Features
UKG Pro Likes & Dislikes
The reporting capabilities are outstanding. Customization and expression build out allow for very specific requests and data. Real-time customization via the Platform Configuration tool aligns well with our need for flexibility. This can be used for permissions or truly custom field buildout. Auditing capabilities allow direct tracking of changes to identify root causes.
Read Full ReviewI enjoy the straightforward and intuitive architecture for the security setup and management. The security configuration page closely mirrors how the actual system is setup. This facilitates quickly diagnosing security issues and accurately configuring security preferences.
Read Full ReviewProduct is user friendly. Simple guides/videos are all that had to be put together to guide HR users, managers and employees. Customer support is available to assist when needed. Product outages are very minimal.
Read Full Review
The systems are not as integrated as one might expect. We have had to track down inconsistencies across the product when APIs and integrations fail, or when there is a delay in a feed. Tax and payroll support is lacking. The backend system setup is complex, and it is difficult to understand the intricacies for each state and locality. Workforce Management is an extremely complex system with an unintuitive setup. Researching an issue or creating new accruals, pay codes, or workflows can take hours and at times days if you are not regularly interacting with those specific processes.
Read Full ReviewCustomization of the system is limited. I don't have the ability to customize a whole bunch of pages that we would like to customize.
Read Full ReviewService requests are not the easiest thing to submit. Since they changed the service model from the original Ultimate Software, we do not receive the same warm and friendly check-ins from our customer care rep. Sometimes don't even get a response to escalations or items we are curious about. The rep assigned to us changes a lot and we are not always sure who that person is. Don't really like that adding AI is going to come with a cost per employee.
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Peer Discussions
UKG Pro Reviews and Ratings
- Human Resources Associate1B-10B USDReal EstateReview Source
Powerful Reporting and Customization, But Integration and Support Present Challenges
The overall product allows for amazing reporting and the necessary customization to handle complex organizations. UKG's integrated systems allow for a centralized data hub throughout the employee lifecycle. Support, specifically related to tax and payroll issues, can be a challenge, but overall documentation and discussion is extremely helpful on a day-to-day basis. - Director of Human Resources50M-1B USDBankingReview Source
User-Friendly Interface Offset By Frequent Support Changes And Added AI Cost
I'll start by saying no vendor, product, etc. is 100% perfect but UKG comes pretty close. Product is easy to use, as a vendor they have been fair, innovative and eager to make things right if necessary. - Director of Human Resources50M-1B USDHealthcare and BiotechReview Source
A People First Culture Powered by an Outstanding HR System
Our overall experience has been very positive. UKG doesn't treat us like another client, their team listens, responds and innovates with us. They share our goals and are genuinely invested in our success. - Manager, Human Resources50M-1B USDEnergy and UtilitiesReview Source
UKG - A Robust, User-Friendly Solution That Simplifies HR Operations
My overall experience with UKG Pro's system and support team has been very positive. - Human Resources Associate1B-10B USDRetailReview Source
Intuitive Security Setup Enhances Use, but Broader Customization Remains Restricted
Generally the product has provided what we need to be successful in managing our employees, benefits and payroll processes. There are areas of the system that lack customizability that has limited us in setting up the system to fit existing processes within our organizations. I have been pleased to see the efforts made over the last few years to improve the customer experience, provide resources to assist with issues, and innovate to improve the product. It is a good product, but like every piece of software, it is limited by its underlying architecture.