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Overall experience with UKG Ready
“UKG offers customized solutions for our business needs now and into the future. ”
“System Enhances Insights Yet Early Support Gaps Led To Ongoing Adjustments”
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
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User Sentiment About UKG Ready
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Performance of UKG Ready Across Market Features
UKG Ready Likes & Dislikes
We love how customizable the fully integrated tool is for our organization and the investment that UKG makes in both supporting its customers with resources and innovating for the future. We are confident that UKG will be the partner we need well into the future.
I like the timekeeping side of the product. We have streamlined payroll a lot with this process. Some reports and workflows have also made the timing of payroll smoother
The product is great- it works well for our needs. The people and support are even better. I can tell that the customer service team members have at least 7 years of UKG experience because they are very knowledgeable and resolve my issues on the first try, and quickly.
As UKG has grown, response times to support cases are now longer than when we first began using the product - UKG is aware of the issue and does not shy away from acknowledging it and the resources in Community are robust to compensate. The exceptional customization of the product is a double-edged sword - it's great for our business, but a long learning curve for new system admins and available learning support tools can sometimes be too generic.
Not having a single point of contact when calling in for issues. Also, not having an onsite person during implementation.
I like that it feels like there are 7 different ways to do something.....but there are also 7 different ways to do something! Once we went live, no one needed training because the system is so intuitive. But if I send out a companywide communication stating, 'To elect electronic W2's, please follow these instructions and provide specific instructions, employees will always say they found a different way to do things and did not follow directions. It's a blessing and a curse.
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UKG Ready Reviews and Ratings
- Director of Human Resources50M-1B USDHealthcare and BiotechReview Source
UKG offers customized solutions for our business needs now and into the future.
UKG Ready meets the needs of our business well and we were well supported during our implementation and the addition of other modules as our needs changed. We appreciate having everything under one umbrella - HR, scheduling, time, payroll - so our employees have a one-stop shop for everything they need. Our Customer Success/Support Manager is awesome and knows our organization well, so the experience doesn't feel cookie-cutter. - Director of Human Resources50M-1B USDServices (non-Government)Review Source
Customer Service Expertise Stands Out in UKG Ready Employee Experience
I have been using UKG Ready for 22 months and it has been consistent in outperforming any other HCM I've used in the past. Our implementation was amazing, and I continue to be 'wowed' by UKG's customer service. - IT Associate<50M USDEnergy and UtilitiesReview Source
Employees Find System Easy To Use But Timekeeping Issues Persist
The system is generally easy to use for our employees, though we are not using the system to the fullest extent of its capabilities. Customer service is overall very good, however sometimes it takes a long time to get responses - Human Resources Associate<50M USDManufacturingReview Source
System Enhances Insights Yet Early Support Gaps Led To Ongoing Adjustments
Overall, the system is good, and with each passing month we are gaining more and more insights and time back to dedicate to improving workflows. Implementation was not a very insightful or helpful experience and not being able to have a dedicated onsite person for the first week or couple of days really hurt productivity for the first few months. We are still having many changes that should have been addressed in the beginning. - Director of Human Resources<50M USDMiscellaneousReview Source
Specialist Support Felt Rushed and Remote Work Led to Implementation Interruptions
Go live was simple and we had little to no issues. While we were told that it could do everything we asked for it came very close, but didn't deliver on 100% of what our sales rep sold us on.