Overview
Product Information on Zoho CRM
What is Zoho CRM?
Zoho CRM Pricing
Overall experience with Zoho CRM
“Zoho CRM Powers Scalable B2B Marketing Engagement for Strategic Decisions”
“Exceptional Value in Zoho CRM Hampered by Interface Complexity and Performance Issues”
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Zoho CRM
Reviewer Insights for: Zoho CRM
Deciding Factors: Zoho CRM Vs. Market Average
Performance of Zoho CRM Across Market Features
Zoho CRM Likes & Dislikes
The easy automation of multi-tiered B2B campaigns Its customized dashboards for strategic oversight that help drive targeted growth strategies The automated lead nurturing across long sales cycles
Read Full ReviewZoho CRM's standout strengths are its exceptional value and customization options, which allow businesses to deeply tailor the platform with custom modules, fields and workflow rules. The platform boasts powerful sales automation features and finally, its seamless integration with the expansive Zoho ecosystem and advanced analytics.
Read Full ReviewZoho CRM provides in-depth customization and significant flexibility, making it efficient to address tailored customer requests and marketing support. The app coordinates with the wider scope of Zoho Programs, making it efficient to manage diverse marketing needs, sales, finances, and workflow automation. The presence of AI support (Zia) helps us get articulate insights and marketing predictions.
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While it integrates well with other general tools, it lacks native integration with Transport Management Systems
Read Full ReviewThe biggest letdown is the inconsistent and slow customer support, which struggles to resolve issues with the platform's steep learning curve and overly complex interface. This is worsened by frequent instances of system lag when managing large amounts of data, and occasional bugs or missing basic features that disrupt user workflow.
Read Full ReviewZoho CRM has some features hidden or fragmented and this makes users feel discouraged with the interface.
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Peer Discussions
Zoho CRM Reviews and Ratings
- MARKETING & SALES COORDINATOR<50M USDServices (non-Government)Review Source
Exceptional Value in Zoho CRM Hampered by Interface Complexity and Performance Issues
The 3 star rating is due to Zoho CRM's high value and powerful customization being offset by a steep learning curve and complexity. While the platform offers robust sales automation and great features that integrate well with the Zoho ecosystem, its overwhelming interface, reports of inconsistent customer support, and occasional performance lag with large data sets prevent it from earning a higher score. - Senior Strategy Business Development1B-10B USDTransportationReview Source
Zoho CRM Powers Scalable B2B Marketing Engagement for Strategic Decisions
Zoho CRM, B2B Marketing Automation has seen the firm gain seamless B2B campaign execution using the Zoho marketing automation, whose benefits include supporting account-based marketing and also aligning sales and marketing efforts with similar revenue goals. Another advantage has been automated lead nurturing across long sales cycles and this has enabled personalized and segmented messaging. This has also kept our prospects engaged without any manual follow ups. Another benefit is improved strategic planning based on real-time analytics and this ensures that we optimize campaign ROI by realizing what works and what does not. It also helps with identifying the high-performing segments and this helps with key decision making regarding the to-go market strategies. The other advantage of using this product is account based management since enterprise level B2B deals usually include various decision makers in a single firm. The results are coordinated, multi-touch engagement as well as enabling the firm to win long-term transport partnerships. Lastly, the tool helps with flexible customization without the need for heavy IT deployment which results in faster time-to-market for strategic initiatives and rapid campaign pivoting without requiring IT dependency. Therefore, this tool empowers one to make strategic decisions while at the same time automating B2B campaigns that align with sales and marketing strategies. - General Marketing Specialist50M-1B USDIT ServicesReview Source
Comprehensive Marketing Support and AI Predictions Highlight Zoho CRM Capabilities
Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a balance between functionality, customization and affordability. The app provides comprehensive support for marketing, lead management, contacts, customer interaction and sales pipeline. We have an AI-supported assistant from Zoho CRM, known as Zia, which gives accurate marketing predictions. - VP, COMPLIANCE AND RISK MANAGEMENT<50M USDServices (non-Government)Review Source
Zoho CRM Offers Intuitive Navigation but Advanced Features Require More Effort
Zoho CRM has a very intuitive interface, and navigation is easy, although the UI feels outdated and less polished than some of the alternatives. We found Zoho CRM useful with all the core features one can expect, including automation capabilities and plenty of integration options. - Responsabile Ufficio Gare50M-1B USDServices (non-Government)Review Source
Comprehensive Marketing Automation in Zoho CRM Balanced by Complex On-boarding
My interaction with Zoho CRM has been largely resourceful, especially in terms of value for money and flexibility. The software provides a brilliant CRM solution, more so on marketing automation, contact and lead management, sales pipeline control and market analytics. This software has outstanding marketing customization, making it easy to tailor make our marketing demands.