ice Contact Center Alternatives

4.8(15 Ratings)

Considering alternatives to ice Contact Center? See what this market ice Contact Center users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how ice Contact Center compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Avaya Communication & Collaboration Suite

4.4

it is very swift to use and a good communication system for organization. Read all insights and reviews for Avaya Communication & Collaboration Suite

Where ice Contact Center Scored Higher

Better at service and support
Easier to integrate and deploy
More effective at planning and transition
Better evaluation and contracting

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2. PureConnect (Legacy)

4.3

With the help of Genesys Professional Services, we were able to integrate with their Cloud API on time and within budget.Read all insights and reviews for PureConnect (Legacy)

Where ice Contact Center Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Avaya Infinity Platform

4.2

We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients.Read all insights and reviews for Avaya Infinity Platform

Where ice Contact Center Scored Higher

Better at service and support
Better at delivery and execution
Easier to integrate and deploy
More effective at planning and transition

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4. Genesys Multicloud CX (Legacy)

4.2

Genesys Multicloud seems to be a complete suite for managing Customer Interactions among different contact channels, yet being very consistent.Read all insights and reviews for Genesys Multicloud CX (Legacy)

Where ice Contact Center Scored Higher

Better at service and support
Better at delivery and execution
Easier to integrate and deploy
More effective at planning and transition
Better evaluation and contracting

Compare with ice Contact Center

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5. Unified Contact Center Express (UCCX)

By Cisco Systems

4.2

As a user and process owner in setting up the software I found the platform to be challenging to navigate and configure according to specific requirements.Read all insights and reviews for Unified Contact Center Express (UCCX)

Where ice Contact Center Scored Higher

Better at delivery and execution
Easier to integrate and deploy
More effective at planning and transition
Better evaluation and contracting

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6. Unified Contact Center Enterprise (UCCE)

By Cisco Systems

4.4

In my experience this product meets all the requirements from a small to large Contact Center environments Read all insights and reviews for Unified Contact Center Enterprise (UCCE)

Where ice Contact Center Scored Higher

Better at service and support
Better at delivery and execution
Easier to integrate and deploy
More effective at planning and transition
Better evaluation and contracting

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7. MiContact Center Business

4.8

Micontact Center is easy to configure and integrates with existing systems Read all insights and reviews for MiContact Center Business

Where ice Contact Center Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. Ameyo by Exotel

3.7

The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time Read all insights and reviews for Ameyo by Exotel

Where ice Contact Center Scored Higher

Better at delivery and execution
More effective at planning and transition

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