Riverbed Aternity Customer Experience Alternatives

4.5(39 Ratings)

Digital Experience Monitoring

Considering alternatives to Riverbed Aternity Customer Experience? See what this market Riverbed Aternity Customer Experience users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Riverbed Aternity Customer Experience compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Dynatrace

4.6

Out of the box experience has been fantastic, but the documentation has proven to be sparse and hard to decipher. A greater focus on use cases and real-world examples of implementations would prove to be much more beneficial. I also think that better support would be helpful. There have been a dozen times where my support ticket would be passed around L1 techs for a very advanced technical use case instead of being sent up to SMEs for faster resolution.Read all insights and reviews for Dynatrace

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2. Datadog

4.4

The DataDog synthetic testing product has convenient screen recording options but unreliable test execution and poor test management UI, making it very hard to manage large test suites and rely on results. Read all insights and reviews for Datadog

Where Riverbed Aternity Customer Experience Scored Higher

Better at service and support

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3. ThousandEyes

By Cisco Systems

4.6

We have a close relationship with Cisco/TE account team, we are getting regular updates from them, and TE itself is expanding its capabilities (AI assistant, SDWAN integration, public cloud agents, etc)Read all insights and reviews for ThousandEyes

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4. New Relic

4.6

Extremely helpful. Quick at responding to queries and good at explaining complicated concepts. The folk I spoke to were really nice too.Read all insights and reviews for New Relic

Where Riverbed Aternity Customer Experience Scored Higher

Better at service and support

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5. Zscaler Platform

4.5

The product offers exceptional capabilities for private access and internet security among other features on top of them. It is a complete solution but also comes with high costs. Support services are also exceptional.Read all insights and reviews for Zscaler Platform

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6. ManageEngine Site24x7

By ManageEngine

4.7

site24x7 very usefull to send sever alerts on time with cloud servers Read all insights and reviews for ManageEngine Site24x7

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7. Conviva

4.8

We have had a very positive experience with Conviva, mainly due to their top-notch customer service and advanced stream video data analysis. The platform has revolutionized our ability to monitor and understand streaming metrics, providing real-time insights that are critical to quickly troubleshooting and making strategic decisions. What stands out in Conviva's proactive service, including thorough training and frequent briefings, as well as direct assistance in setting up our dashboards during the busy run-up period, which has significantly improved our readiness. We are especially impressed by their openness to user opinions. When we mentioned our difficulties with monitoring multiple streams and the lack of flexible settings, Conviva team quickly recognized these issues and began working on possible improvements, including temporary solutions to alleviate our challenges in the meantime. While the Conviva platform was essential for quickly identifying and resolving issues post-launch and deepening our insights with features like ECO for customized reporting, there is still a need for more flexibility in how we manage event durations. Despite this. Conviva's ongoing commitment to improving its services makes it a key partner in our media operations. The level of support they provide is extraordinary and fosters a true collaboration and beneficial relationship.Read all insights and reviews for Conviva

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8. ManageEngine Applications Manager

By ManageEngine

4.7

Implement this product for proactive monitoring and performance monitoring and for reliable alerting and minimal false positives.Read all insights and reviews for ManageEngine Applications Manager

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